'This is the short and the long of it...........' William Shakespeare

 

 

Remember: if you live in the Stratford area, you are always welcome to collect your products direct from my home. If you live in the centre of Stratford, I am happy to deliver to you.

Postage and Delivery:

Goods are sent out by UK standard 2nd class post or for heavier items, sent out by standard parcels. The flat fee for both services is £2.95. Please allow up to 7 days for delivery.

I am always happy to post internationally. Please do email me with your required order and I will supply a quote.

Please respect that every product that I sell, with the exception of the party bag toys, is handmade by myself. Therefore, I ask for a minimum of 2 weeks notice for all orders. However...  please email me if you have an urgent requirement and I will do my utmost to satisfy.

'...for, being green, there is great hope.....' William Shakespeare

Handmade products will be gift wrapped in tissue paper and all goods will be packaged in eco-friendly mailing envelopes. Please do your bit to recycle any packaging materials, thus helping with my small efforts to reduce, reuse and recycle. Thank you

 

Returns: (in accordance with the distance selling regulations)

I really hope you will be pleased with your order, but do understand that there may be times that you may want to return an item. Therefore I am very happy to offer a full refund or an exchange if you change your mind. If you are not entirely satisfied with your purchase you can return the entire order to me for a full refund, less packing and delivery costs, within seven days of receipt.  You must contact me before sending items back, stating the reason you are intending to return the goods.

Initial postal and packing charges will only be refunded if goods are deemed to be faulty, damaged or wrongly supplied. Unless you notify us within seven working days of receipt I am not obliged to accept a return of unwanted or incompatible goods. This does not affect your statutory rights. You must return goods to me complete with all relevant packaging and in a good condition at your own cost. To ensure goods reach me safely I advise you to use recorded delivery and arrange insurance against loss or damage. I cannot accept liability for returned goods that are lost or damaged in transit. All refunds will be made within 30 days of receiving notice of cancellation.

 

Payment:

Payment is securely carried out via paypal. However, if you would like to pay by cheque, then please email me with your order so that I can give further details.